Q: How did your journey into the automotive repair industry begin? SG: I took a ROP class junior year in high school. Was intended to learn how to do minor repairs on my cars and better communicate when I had to take my cars in later. I picked it up quickly and found out you can make a good living. I just dove in. Q: What is your history with Fremont Auto Center, and how has it evolved since you took over? SG: I was looking for a shop to buy as I could not find a location available to start from scratch. A friend let me know about the owner looking to sell and retire. I met with him and made a deal in November 2016, January 1 2017 I took over and he rode off into the sunset. Q: What’s the biggest challenge you’ve faced as a shop owner — and how did you overcome it? SG: Finding the right people, and not sure I’ve overcome it yet. I’ve had a clear vision for what the shop will be from the beginning. Things are on track and I share the vision with my people, even in the interview process. It seems people think it’s all talk in the interview and when I hold them to the standards stated in the vision they crumble. Q: What’s a piece of advice you’d give to someone just starting out in this industry? SG: It’s not just about the cars, more importantly it’s about the people. Choose at what level you will work at and who your customer will be. Understand your numbers. Q: How did you first get involved with ASCCA, and what motivated you to join? SG: I’ve had a shop once before in the mid 90’s. I learned about ASCCA, and was a member back then from Jim Hunt and Dave Whittington. At the time it was the best place to get workmans’ comp, and more importantly network with other great shop owners in the area. Q: What value has ASCCA brought to your business or your career? SG: The greatest value is camaraderie, knowing you’re not alone and there is always someone willing to lend a hand. Q: Is there a particular ASCCA event, resource, or experience that really stood out to you? SG: Back when I had a shop the first time around the big event was the trade show. It was amazing and very eye opening. Being about to reach out to Jack with a legal question that we may panic about and find it’s something simple is priceless. Q: When you’re not working on cars or running your shop, what do you enjoy doing in your free time? SG: I enjoy movies, escape to somewhere else. Spending time with the family. Q: How do you see the automotive repair industry changing in the next 5–10 years, and how are you preparing for it? SG: Technology will continue to advance. Staying ahead of the curve will be crucial. As anything technology related, if you’re out for a bit it is a steep learning curve just to catch up. Q: What’s one tool you couldn’t live without — in the shop or in life? SG: Physical tools, I can not think of any. Mental tool, the ability to learn, unlearn and relearn continuously. Q: Is there anything else you want to add or say about the industry, your shop or the ASCCA in general? SG: We are in an amazing industry that requires so many disciplines. As any other discipline in life, you must keep practicing and refining. |