Relational Advising in the Age of Digital Vehicle Inspections
Our job titles as Service Advisors and Service Consultants are not euphemisms. These titles accurately describe our professional responsibility to our clients. Digital Vehicle Inspections (DVI) make it simple for us to own these titles.
In this webinar, we’re aiming straight to the heart of professional service advising with digital inspections.
Attendees will see applicable examples of an inspection centric process worthy of greater consistency. We hope you'll emerge equipped to leverage inspections in a way which ensures a win-win-win for their business, their staff, and their clients.
This is a great learning opportunity for the whole team as it provides insight into the full benefits of a well-implemented inspection process in shops that also understand this is still a relationship business.
Topics Include:
- Why DVI is a delighter
- The difference between a customer and a client
- Real world risks of a broken inspection process
- Preparing quality inspection presentations
- Strategies to send and share DVI’s with clients
- How to ensure inspections are viewed
- Leverage inspections in the approval call
- Consulting for the next visit based on inspections
Registration URL
https://attendee.gotowebinar.com/register/1479119552516089436
Webinar ID
965-806-043