Consumer Resources

ASCCA members strive to provide quality automotive service to their customers. Look for the ASCCA logo sign to determine if your shop is an ASCCA member.

ASCCA Code of Ethics:

To promote goodwill between the motorist and the automotive industry
To have a sense of personal obligation to each individual customer
To perform high-quality services at a fair and just price
To employ the best-skilled personnel obtainable
To use only proven merchandise of high quality, distributed by reputable firms
To itemize all parts and adjustments in the price charged for services rendered
To retain all parts replaced for customer inspection if so requested
To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry
To uphold the integrity of all members
To refrain from an advertisement, which is false or misleading or likely to confuse or deceive the customer

CLICK HERE TO FIND AN ASCCA SHOP NEAR YOU.

ASCCA is the largest independent garage owners association in California. The core purpose of ASCCA is to elevate and unite automotive professionals and give them a voice in a way that promotes integrity, compassion, individuality and continuous self-improvement.

ASCCA Members are:

Held to the highest standard
Part of a green industry that recycles over 95% of vehicle material
Always have consumer safety in mind
Involved in and support their local communities

In addition:

ASCCA has an active Legislative Action Committee dedicated to fair business and consumer protection
ASCCA supports full vehicle information access so that consumers can be assured that an ASCCA shop has the most current service and repair information for their cars
ASCCA supports ASE Voluntary Technician Certification

Be Aware! Keep Your Vehicle Safe, Dependable and on the road longer.

Click here to download an info-graphic PDF on the recommended (general) carcare.org interval service schedules

Bureau of Automotive Repair (BAR)
Online Consumer Complaint & Unlicensed Actity Reporting Form

https://www.dca.ca.gov/webapps/bar/complaints.php